We strive to provide a dependable, transparent, and customer-focused shipping experience for every order placed through our platform. All purchases are processed within 1–3 business days. During peak seasons, holidays, or special promotional events, processing times may be slightly extended, but our team continuously works to ensure that orders move efficiently through our system. Once your parcel has been dispatched, you will receive a confirmation email containing your tracking number and a link to follow the progress of your delivery in real time.

Shipping times may vary depending on the destination country, courier performance, weather conditions, or customs clearance procedures. Although most orders proceed smoothly, unexpected delays may occur due to local logistics disruptions, transportation limitations, or high-volume periods. In such cases, our customer service team remains available to communicate updates, offer support, and assist in resolving shipping issues whenever possible.

To ensure a smooth delivery, please double-check all address details provided at checkout. Incomplete or incorrect addresses may lead to delivery failures, rerouting delays, or additional charges applied by the courier. Our system verifies basic formatting, but we recommend carefully reviewing your information before submitting your order, especially if your location has unique regional formatting or requires specific delivery instructions.

• Standard international shipping typically arrives within 7–15 business days, depending on location.
• Expedited and priority shipping options may be available for certain countries at an additional cost.
• Tracking numbers are provided for all orders to ensure visibility and peace of mind.
• Some remote or restricted regions may require extended delivery times or special handling.
• Orders may be shipped in multiple packages when items require different preparation times.
• Customs duties, taxes, or import fees may apply depending on your country’s regulations and are the responsibility of the recipient.

Our team works closely with trusted international logistics partners to maintain consistent delivery standards. While we cannot control external carrier operations or customs processes, we make every effort to minimize disruptions and keep you informed throughout the shipping journey.

We want you to feel confident and satisfied when shopping with us. If for any reason your order does not meet your expectations, we offer a comprehensive return and exchange policy designed to be fair, transparent, and simple. Customers may request a return within 30 days of receiving their order, provided that the items remain unused, unwashed, and in their original packaging with all tags, accessories, and protective materials intact.

Upon receiving your return request, our team will provide detailed instructions, including the return address and steps to ensure safe packaging. After the returned product arrives at our facility, it will undergo a quality inspection to verify that it meets our return eligibility conditions. Once approved, we will process your refund or exchange promptly. Refunds are issued to the original method of payment and generally take 3–7 business days to appear, depending on your bank or payment provider.

For exchanges, customers may request a replacement in a different size, color, or style if stock is available. If the requested item is unavailable, we will provide alternatives or a full refund according to your preference. Please note that items showing signs of wear, damage caused by improper handling, or modifications made by the customer will not qualify for return or exchange.

• Return shipping fees are the responsibility of the customer unless the product is defective or the wrong item was delivered.
• Products damaged due to misuse, negligence, or non-standard handling cannot be refunded or exchanged.
• Packages returned without prior authorization may be rejected or delayed.
• Refunds will be issued only after the returned item has been inspected and approved.
• Items categorized as final sale, promotional gifts, or personalized products may not be eligible for return.

In rare cases where your product arrives damaged, defective, or inconsistent with your order, we recommend contacting us immediately with photos and a brief description. Our support team will prioritize such issues and arrange fast solutions including replacements, reshipments, or full refunds depending on the situation.

Customer satisfaction is at the heart of our service commitment. If you require help with a return, need clarification regarding our policies, or wish to discuss a specific concern, our support team is always available to provide personalized assistance and guide you through every step of the process.